Terms and Conditions

HealthDoc Medical Services Limited operates an online platform that connects patients with IMC-registered independent general practitioners for private medical consultations, medical certificates and referral letters.

HealthDoc is not a medical device, not an emergency service, and not a substitute for in-person care where clinically indicated. The platform facilitates private, elective healthcare services only.

This platform connects you with IMC-registered independent practitioners. Consultations via this platform are not a substitute for emergency care.

If you believe you are experiencing a medical emergency, call 999 or 112 immediately or attend your nearest emergency department.

This disclaimer is displayed at the start of every booking flow. By completing a booking, you confirm you understand that this service is not appropriate for emergency or urgent same-day life-threatening conditions.

You agree not to:
- Use another person's account to access the platform or book appointments on their behalf without their knowledge and consent.
- Provide false, misleading, or incomplete information about your symptoms or medical history.
- Misuse the platform to obtain controlled substances or documents for fraudulent purposes.
- Attempt to circumvent security measures or access data belonging to other users.

Violations of acceptable use may result in immediate account suspension and referral to relevant authorities where legally required.

All fees are stated and charged in EUR (Euro). Payment is required at the time of booking unless you are part of a corporate account with invoice billing.

Subscription fees are billed at the start of each billing cycle (monthly or annually). Failed subscription payments result in a 3-day grace period after which access is suspended until payment is received. We will notify you of failed payments by email.

Pay-as-you-go consultation fees are non-refundable once the consultation has commenced, subject to the Cancellation Policy below.

You may cancel a booked appointment at any time before it begins from your patient portal.

Cancelling an appointment does not automatically issue a refund. See the Refund Policy below for how to request one.

Refunds are not issued automatically. To request a refund for a cancelled or affected appointment, contact our support team by email or phone, quoting your booking reference and the reason for your request.

Each request is reviewed individually, and a refund is issued where there is a valid reason. Approved refunds are returned to your original payment method and typically take 5–10 business days to appear on your statement.

We will not issue refunds for completed consultations where the service was delivered as described. If you believe a consultation was not delivered appropriately, please contact our support team within 14 days to raise a complaint.

To the maximum extent permitted by applicable law, HealthDoc's liability to you for any claim arising from or related to these terms or the services is limited to the total amount paid by you for services in the 12 months preceding the claim.

HealthDoc is not liable for: (a) the clinical decisions made by independent IMC-registered practitioners; (b) delays caused by technical failures beyond our reasonable control; (c) indirect, consequential, or incidental damages.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

These terms are governed by the laws of Ireland. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Ireland.

If you have a complaint about our service, please contact our support team at support@healthdoc.health in the first instance. We aim to resolve all complaints within 5 business days.

If we are unable to resolve your complaint, you may escalate to the relevant ombudsman or regulator. For clinical complaints, the relevant body is the Irish Medical Council (medicalcouncil.ie). For consumer disputes, you may seek resolution through the appropriate Irish consumer protection channels.

We will provide at least 30 days' notice of material changes to these terms by email to your registered address. Continued use of the platform after the effective date of any change constitutes your acceptance of the updated terms.